Terms of service

GENERAL TERMS AND CONDITIONS FOR USE OF THE SITE lovebiotica.com

I. INTRODUCTION

Please read these General Terms and Conditions carefully before using the site lovebiotica.com.

Acceptance and agreement with these General Terms and Conditions is a mandatory condition for using the site.

The General Terms and Conditions come into force from the moment the User uses the site for the first time. They are applicable to each visit and use of the website.

The website is owned by “Love Biotica” Ltd.

These General Terms and Conditions constitute an agreement between each of the registered and unregistered users of the Website and the Owner of lovebiotica.com and are intended to regulate the conditions under which the Owner of the Website offers information resources and commercial services to users through the website located at the Internet address “lovebiotica.com” (hereinafter referred to as the Website for short).

The services are offered only if these General Terms and Conditions, rules and clauses in this document are accepted. If you do not agree to these terms - please do not use the site.

By using the website, each User declares that he has the right, authority and legal capacity to conclude and be bound by these terms. The User declares that he is familiar with these General Terms of Use and any active action on his part or retention of passive behavior, after the website is loaded in the browser or the mobile application is launched, constitutes an explicit electronic declaration of will within the meaning of the Electronic Document and Electronic Signature Act, that he voluntarily and knowingly agrees to these General Terms of Use.

By accepting these General Terms of Use, the User gives his explicit consent for his personal data to be processed in compliance with the requirements of the Personal Data Protection Act, both in connection with these General Terms of Use and the use of the website, and in connection with the activities of the Service Supplier and declares that he is 18 years of age or older.

By providing information (contact and information related to the recipient's order) on the website, the recipient of the services agrees that the service Supplier may contact the recipient in connection with the information he/she has sent.

These General Terms and Conditions are effective from 01.10.2025

II. INFORMATION ABOUT THE SUPPLIER

1. Company name: "Love Biotica" Ltd., UIC: 208450453;

2. Registered office and management address: Bulgaria, Sofia, Triaditsa district,

12 IVAYLO Str.;

3. Correspondence details: Bulgaria, Sofia, Triaditsa district, 12 IVAYLO Str.;

* official email for customer communication: welcome@lovebiotica.com;

* phone for customer communication: +359886888614;

4. Supervisory authorities:

(1) Personal Data Protection Commission

Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.,

tel.: (02) 940 20 46

fax: (02) 940 36 40

Email: kzld@government.bg, kzld@cpdp.bg

Website: www.cpdp.bg

(2) Consumer Protection Commission

Address: 1000 Sofia, 4A Slaveykov Sq., 3rd, 4th and 6th floors,

tel.: 02 / 980 25 24

fax: 02 / 988 42 18

hotline: 0700 111 22

Website: www.kzp.bg

(3) Alternative Dispute Resolution Body (ADR)

Common Conciliation Commission to the Consumer Protection Commission with headquarters in Sofia

Address: Sofia, 4 A Slaveykov Square

E-mail: adr.sofia@kzp.bg

Website: http://www.kzp.bg

Phone +35929330517

III. DEFINITIONS

For the purposes of these General Terms and Conditions, the following terms are used with the following meanings:

• “WE”, “OWNER”, “SUPPLIER” is “Love Biotica” Ltd.;

• “SITE”, “PAGE”, “PLATFORM”, is the website lovebiotica.com;

• “USER” is any individual, legal entity or other legal entity visiting and/or using, in any way, the website and the e-shop lovebiotica.com for personal, non-commercial use only, provided that he/she respects and complies with all copyrights and relevant notices;

• “CLIENT” is any person who has entered into a contractual relationship with the Supplier in connection with the use of the products and/or services provided to or by lovebiotica.com;

• “PRODUCTS ON A MATERIAL MEDIUM” are the probiotics, nutrition supplements, offered for sale, etc.

• "DIGITAL CONTENT" are products that are not on a tangible medium such as recipes, articles, etc.

• "PROCESSING OF PERSONAL DATA" - an operation or operations performed by automatic or non-automatic means such as: collection, recording, organization, storage, blocking, deletion or destruction of data about users of services from the site;

• "ADMINISTRATOR OF PERSONAL DATA" is a natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data.

• "MALICIOUS THIRD-PARTY ATTACKS" – actions or inactions of third parties that are contrary to the rules of Internet ethics, including, but not limited to DoS (Denial of Service - server overload),

• "ORDER" is any information received in the Supplier's database for the purchase of products from the catalog of the Supplier's website.

• "UNREGISTERED USER" is any user who does not meet the criteria for a registered user.

• "REGISTERED USER" is any user who has created his own user profile and registered to use the services available through the website.

• "USER PROFILE" is a separate part of the website containing information about the registered user, required by the owner upon registration and stored by the owner, as access to the user profile by the registered user is achieved by entering a username and password. The user profile enables the registered user to use certain services to which access is limited.

• “NEWSLETTER” – Each User of lovebiotica.com, upon express consent, will receive emails with important information regarding offered promotions, new services, future changes, promotions and activities, etc., as well as regarding service requests.

When registering a user account and ordering a product, the User has the option to choose whether or not to receive a newsletter.

Users may opt out of receiving marketing emails from the Supplier at any time by following the opt-out links in each marketing message sent to them, or by sending an email to welcome@lovebiotica.com;

IV. PROCESSING OF PERSONAL DATA

The Supplier collects and processes personal data of the website users in strict compliance with the provisions of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016. The Website Owner makes all necessary efforts to protect the personal data of the website users against unlawful processing. The Supplier processes the personal data of the Users on the basis of Art. 6, para. 1, b. "b" of the GDPR - the processing is necessary for the performance of a contract to which the data subject is a party or on the basis of Art. 6, para. 1, b. "a" of the GDPR - on the basis of the consent expressly provided by the User.

For more information, please read our Privacy Policy.

V. PLATFORM FEATURES AND TECHNICAL STEPS FOR CONCLUSION OF A DISTANCE PURCHASE AND SALES AGREEMENT

Users of lovebiotica.com have the opportunity to conclude a purchase and sale agreement for the products offered on the platform, including the following:

1. To register and create a profile to browse the Supplier's electronic store;

2. To browse the products and information resources on the site, their characteristics, prices, etc.;

3. To receive information about new products and services;

Before pressing the virtual order button, the User must tick the appropriate box that he is familiar with the General Terms and Conditions and the Privacy Policy and accepts them. These actions constitute an explicit electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that the User is familiar with these General Terms and Conditions, accepts them, agrees with them and undertakes to comply with them.

By virtue of the contract for the purchase and sale of goods concluded with the User, the Supplier undertakes to organize the delivery and transfer of ownership to the User of the goods specified by him through the interface on the platform.

Users pay the Supplier a fee for the delivered goods in accordance with the conditions set out in the platform and these General Terms and Conditions. In the event of a technical error in the price, the Supplier shall immediately notify the User of the correct price of the product and shall have the right to refuse an order placed due to an incorrect indication of its real price.

The distance sales contract between the parties takes effect from the moment of reaching an agreement between the user and the owner, objectified in the following way:

(a) by the user, by checking the box “I agree with the General Terms and Conditions” and pressing the virtual button named “Buy” or “Order now” or in another way, the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, by which he declares that he is familiar with these General Terms and Conditions, accepts them and undertakes to comply with them, as well as that an agreement has been reached under the distance sales contract between the parties;

With the recording of the consent on a relevant medium in the owner’s server through a generally accepted standard for conversion in a technical manner, making its reproduction possible, the electronic statement acquires the quality of an electronic document within the meaning of the cited law. The Owner may store in log files on its server the IP address of the registered user, as well as any other information necessary to identify the registered user and reproduce his electronic statement of acceptance of the General Terms and Conditions and conclusion of the distance sales contract, in the event of a legal dispute.

By accepting these General Terms and Conditions, the registered user agrees to communication with him also being carried out by telephone and/or fax and/or e-mail.

The steps for concluding the contract are as follows, as well as those indicated on the website, but not included below:

(i) The User reviews the goods and/or services offered by the Owner;

(ii) The User selects one or more of the goods and/or services offered by the Owner, which are added to the User's virtual basket;

(iii) The User must enter the necessary data and delivery address;

(iv) The User must confirm the payment method;

(v) The User must agree to the General Terms and Conditions and the Privacy Policy;

(vi) The User must finalize the online order by clicking on the virtual button named “Buy” or “Order Now” or in another way and make a payment using the relevant method mentioned on the site;

(vii) The User must make a payment through the website.

After finalizing the order, the Supplier sends a notification for registering the online order in its system, which does not mean acceptance, confirmation or undertaking to fulfill it;

(b) The distance sales contract between the Owner and the User is considered concluded at the time of receipt by the User of a notification from the Owner that he is ready to send the goods from the order (online or by phone) or to provide the service. The Owner sends this notification to the User by phone and/or e-mail.

The User declares that he is informed and agrees that the order he has placed (on-line or by phone) may undergo changes, which the Supplier undertakes to notify the User to the e-mail address provided by the latter and/or by the contact phone number provided and/or in another appropriate manner until the moment of receiving confirmation of the final sending of the confirmed order (on-line or by phone) to the User's address.

The Owner has the right not to deliver part or all of the goods or not to perform part or all of the services of the order (on-line or by phone) at its own discretion, including, but not limited to, due to exhaustion of their stock or change in price. In all cases, the Supplier shall notify the User thereof by phone and/or e-mail. In such a situation, the Owner's sole responsibility is to return the previously received price of the goods or service (if not performed).

In the event of a dispute as to which person has expressed the will to be bound by the text of the General Terms and Conditions, the party to it shall be the person who has paid the price for the relevant goods and/or services.

Ownership of the goods shall be transferred upon their delivery to the consumer, after payment has been made by him. The delivery of the goods shall be certified by the consumer's signature on the transport document provided by the courier/carrier.

These General Terms and Conditions shall not apply to goods and/or services for which there are separate rules.

VI. PRESENTATION OF SERVICES AND PRODUCTS

Each product presented on the site is accompanied by a description of its main characteristics. The Supplier has the right at any time and without notice to make changes to the published products, services and prices.

Some of the information published on the site may refer to products that are not currently offered and are not available.

The Supplier is not responsible for technical errors made in the presentation of the products/services.

The products offered on this site are dietary supplements and probiotics and are not intended to diagnose, treat or prevent disease. The information on the site is purely informative and does not replace consultation with a doctor or pharmacist. Do not use the products as a substitute for a varied diet. It is recommended to consult a medical professional before use, especially if you are pregnant, breastfeeding, taking medication or have a chronic illness. The merchant is not responsible for improper use of the products or for individual reactions of the body.

DIGITAL PRODUCTS

The User will receive access to the selected digital content (recipes, articles, etc.) within 24 hours of the online payment. The access that the User will receive is for an unlimited period of time.

The purchase and sale contract concluded between the User and the Supplier consists of these general terms and conditions and any additional agreements between them.

By sending the order, the User authorizes the Supplier to contact him in any possible way, when necessary, in connection with the order placed.

VII. REGISTRATION FOR USE OF lovebiotica.com

On the lovebiotica.com site you can shop as a registered user or as a guest.

1. Registration gives you the following advantages:

- Checking the order number;

- Checking the order status;

- Saving the User's data for future orders.

To register as a User of the site for concluding contracts for the purchase and sale of products and services, you should enter your email and a password of your choice. After entering it in the registration form, you will receive an automatic email from the Supplier that you have already created an account. Your username is your own email address.

We will process your information in accordance with our Privacy Policy.

By filling in their data and pressing the "Yes, I accept" or "Register" buttons, the User declares that they are familiar with these General Terms and Conditions, agree with their content, and undertake to unconditionally comply with them.

VIII. AVAILABILITY

The Supplier reserves the right to refuse to fulfill the order in the event that a product is not available, without owing any penalties to the User.

The Owner reserves the right to unilaterally change the goods and/or services, their parameters and characteristics, as well as to unilaterally change the General Terms and Conditions, for which they are obliged to inform the User in accordance with these General Terms and Conditions. The Owner has the right to unilaterally change all terms and conditions for delivery of the goods and any other information published on the website without prior notice to the User.

IX. PRICES

All final prices indicated on the website are in EUR. The Supplier has the right to change the prices of the products and services it offers at its own discretion, at any time and without being obliged to notify the users in advance. The user is obliged to pay the price that was indicated on the website at the time of placing the order. In case of technical errors in the publication of the prices of the products on the site, the Supplier has the right to refuse to fulfill the order and does not owe compensation in any way to the User.

The Supplier will not be liable to the User or a third party due to the withdrawal of any product or service from the e-shop or refusal to process any order.

In the event of a price reduction, the reduced prices are announced, with the new price placed next to the old one, which is crossed out.

Promo codes for discounts when purchasing products do not apply to products that have already been reduced.

X. PAYMENT METHODS

The user can pay for the price of the goods and/or service through:

- Debit/credit card transfer;

- Stripe;

- pay pal;

- bank transfer.

The owner does not bear any responsibility for any costs related to fees, commissions or other additional payments made by the user in connection with the transaction itself, as well as in cases of currency exchange applied by the bank that issued the client's card. The costs related to such payments are solely and exclusively for the user's account.

The price of the service can be paid by the user or by a third party.

Upon finalizing the order and its confirmation by the user, the latter undertakes to pay the price of the order and once again declares that he is aware of the fact that the order is associated with an obligation to pay on his part, as well as with these General Terms and Conditions. After finalizing and confirming the order by the user, the e-store system automatically sends an informational e-mail confirming receipt of the order in the owner's system.

If within 2 (two) business days of receiving an order, its price has not been received on the owner's bank account, the order is considered automatically canceled and the owner is not liable for its performance, without being liable for this.

The owner may request additional confirmation, including by phone or e-mail, of the placed order. In the event that the user refuses to provide the information/confirmation required by the owner, the refusal to provide it automatically leads to the cancellation of the order with or without additional notification to the user.

XI. WITHDRAWAL FROM A DISTANCE PURCHASE AND SALES AGREEMENT

The user has the right to withdraw from one or more of the ordered products within 14 days of receiving the order in the event that the given product is in the form in which it was delivered, in its original packaging, without traces of use or violation of the commercial form of the product, in accordance with the provisions of Art. 55 of the Bulgarian Consumer Protection Act (CPA), except in the cases of Art. 57 of the CPA, namely:

1. for the provision of services, where the service is provided in full, when the contract provides for an obligation for the consumer to pay, and the performance has begun with the explicit prior consent and confirmation of the consumer that he knows that he will lose his right of withdrawal after the contract is fully performed by the trader;

2. for the supply of goods or services, the price of which depends on fluctuations in the financial market, which cannot be controlled by the trader and which may occur during the period for exercising the right of withdrawal;

3. for the supply of goods, made to order by the consumer or according to his individual requirements;

4. for the supply of goods, which due to their nature may deteriorate in quality or have a short shelf life;

5. for the supply of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;

6. for the supply of goods which, after delivery and due to their nature, have become mixed with other goods from which they cannot be separated;

7. for the supply of alcoholic beverages, the price of which is agreed upon at the time of conclusion of the sales contract, where delivery can be made no earlier than 30 days from the conclusion of the contract, and whose actual value depends on market fluctuations which cannot be controlled by the trader;

8. where the consumer has expressly requested the trader to visit him at his home for the purpose of carrying out urgent repair or maintenance work; where, during such a visit, the trader provides other services in addition to those requested by the consumer or supplies goods other than spare parts necessary for carrying out the repair or maintenance, the right of withdrawal shall apply to those additional services or goods;

9. for the supply of sealed sound or video recordings or sealed computer software which are unsealed after delivery;

10. for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications;

11. concluded during a public auction;

12. for the provision of accommodation services not intended for living, transport of goods, car rental, catering services or the provision of services relating to leisure activities, if the contract provides for a specific date or period for performance;

13. for the supply of digital content that is not supplied on a tangible medium, when the performance has begun and the contract obliges the consumer to pay, in cases where:

a) the consumer has given his express prior consent to the commencement of the performance during the withdrawal period;

b) the consumer has confirmed that he is aware that he will thereby lose his right of withdrawal;

c) the trader has provided confirmation pursuant to Art. 48, para. 2 or Art. 49, para. 8;

14. for the supply of services that oblige the consumer to pay, when the consumer has expressly requested the trader to visit him at his home to carry out repair work, after the service has been fully provided and the performance has begun with the express prior consent of the consumer.

Please note the following conditions for obtaining access to the digital products offered on the site:

The user does not have the right to withdraw from the concluded contract for the distance purchase and sale of digital content, because it concerns:

1. for the provision of services, where the service is fully provided and the performance has begun with the explicit prior consent of the user and confirmation on his part that he knows that he will lose his right of withdrawal after the contract is fully performed by the Supplier. Acceptance of these General Terms and Conditions is equivalent to such explicit consent by the User;

2. for the provision of digital content that is not delivered on a tangible medium, when the performance has begun with the express consent of the user, who has confirmed that he knows that in this way he will lose his right of withdrawal.

The Supplier does not refund amounts paid by Users to obtain access to digital content presented by the Supplier on the website. Please keep this notice in mind when placing an order. Due to the nature of the products offered, after payment, the amounts paid for them are not subject to refund.

Amounts paid for access obtained can only be refunded in the event of a proven technical error in payment, namely when the user has mistakenly paid for the same product more than once in the same order. In this case, the Supplier will refund the amount paid twice.

You can read more about the conditions for withdrawal from the contract in the Section Conditions for product return and complaints.

XII. COMPLAINTS

Customers have the right to file a complaint about the goods in the following cases:

- in case of detected shortages;

- defects in the goods;

- non-compliance with the ordered model or size/number.

Complaints are accepted during all working hours at the store where the goods were purchased, or on the seller's website where the goods were ordered, and at the seller's management address.

The Supplier does not assume responsibility and small deviations in the color of the product are not considered grounds for a complaint. Due to differences in monitors and their settings, the actual colors may differ slightly from those in the photos.

More about the conditions for product complaints can be found in the Product Return Conditions section.

XIII. RIGHTS AND OBLIGATIONS OF THE PARTIES

• Users do not have the right to disable or disrupt the functionalities of the website and carry out malicious attacks.

• The type and specifics of the possibilities for using the website may be changed unilaterally, at the discretion of the Supplier.

• All users are granted the right to use the services of the website only for personal/non-commercial purposes, subject to compliance with applicable legislation and the requirements specified in these General Terms and Conditions.

• The content of the website is determined by the Supplier, who also has the right to change the content of his website at any time, adding and/or removing sections and/or materials at his discretion.

• Access to the website may be temporarily suspended or restricted for the purpose of maintaining the website or introducing new services/products. Due to the nature of the Internet, continuous access cannot be guaranteed.

• The owner of the website has the right to use cookies. Cookies are used for the purpose of optimization and ensuring full and quality use of the website's functionalities.

The user undertakes to:

• provide an accurate and valid address and e-mail address for correspondence;

• to pay the price of the product/service requested by him/her;

• to take all reasonable care and take the necessary measures to protect his/her password;

• not to submit fictitious or invalid applications or other false information. The user is fully responsible for protecting his/her password, as well as for all actions performed by him/her or a third party using it.

• to comply with legislation, these General Terms and Conditions, Internet ethics, rules of morality and good manners;

• not to interfere with the proper operation of the system, including, but not limited to, not to thwart the identification procedure of another user, not to access other than that granted to him/her, not to prevent other users from using the store;

• not to extract by technical means or in a technical manner information resources or parts of information resources belonging to the databases located in the store.

• The Owner has the right to deactivate or delete the username and password for access to the user profile of the registered user and in the event that the registered user violates the intellectual property rights of the Owner on the intellectual property objects contained on the website.

• The Owner may place electronic links to other Internet pages and resources and advertising banners on the website for the sale of goods and provision of services by third parties, including under the terms of Contextual Advertising. By accepting these General Terms and Conditions, the User agrees to the placement of electronic links and advertising banners under the terms of Contextual Advertising.

XIV. LINKS TO THIRD-PARTY SITES

The lovebiotica.com website may contain special links (links, hyperlinks) to other websites maintained by third parties.

The Supplier is not responsible for the legality, completeness, accuracy and up-to-dateness of the content of information resources of third parties to which electronic links from this site point, nor for the legality of the activities of these third parties.

XV. COPYRIGHT

The entire content of all articles, pages, audio/video materials, logos, graphic images, inscriptions, images and other resources uploaded to the site lovebiotica.com belong to the Owner or its partners and are protected within the meaning of the Copyright Act of the Republic of Bulgaria and its related rights, the Code of Private International Law, as well as the EU Regulations for the protection of copyright.

Their copying, sharing, reproduction, distribution, broadcasting, transmission, modification or use in any other way leads to a violation of copyright and is subject to prosecution and violators bear criminal liability within the meaning of the Criminal Code of the Republic of Bulgaria

It is not allowed to change the materials on this Site in any way, nor to be copied, publicly distributed or distributed for any public or commercial purpose. Notwithstanding the above, the user does not have the right to remove the signs of trademark and affiliation to another intellectual property right from the materials accessible to him, regardless of whether the holder of the relevant rights is the owner or a third party.

XVI. DISPUTE RESOLUTION. ALTERNATIVE DISPUTE RESOLUTION

All disputes arising from or relating to these General Terms and Conditions, including disputes arising from or relating to their interpretation, invalidity, performance or termination, as well as disputes to fill gaps in the General Terms and Conditions or to adapt them to newly emerged circumstances, will be resolved through understanding and mutual concessions.

In the event that an agreement satisfactory to the parties to the dispute cannot be reached, and in accordance with Art. 181n, para. 4 of the Consumer Protection Act, you can use the following electronic link to the CPC or the online dispute resolution platform (ODR platform) within the European Union: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Alternative dispute resolution /ADR/ between consumers and traders is an out-of-court conciliation procedure on a voluntary basis. General conciliation committees assist in reaching an agreement between consumers and traders in disputes over contracts for the sale of goods and the provision of services.

XVII. RESCUE CLAUSE

The fact that a separate provision of these General Terms and Conditions is or may be declared illegal, invalid or unenforceable shall not result in the illegality, invalidity or unenforceability of the remaining provisions of the General Terms and Conditions. The invalid clause shall be replaced by the mandatory provisions of the law or established practice.

XVIII. TERMINATION OF THE CONTRACT

Except for the cases provided for in these General Terms and Conditions, the contract between the parties shall also be terminated upon the occurrence of any of the following circumstances:

(a) cessation of the owner's activity or cessation of the maintenance of the website;

(b) mutual consent of the parties to the termination;

XIX. APPLICABLE LAW

All matters not regulated by these General Terms and Conditions shall be governed by the provisions of the current legislation of the Republic of Bulgaria. Any disputes arising between the Owner and the User shall be resolved by mutual agreement or, if this is impossible, the disputes shall be resolved before the competent court in the city of Sofia.

Please note that your personal data will be collected and stored in accordance with the legislation of the European Union, GDPR and the Republic of Bulgaria. The legislation of the Republic of Bulgaria shall apply to your consumer rights. In case this fact is unacceptable to you, please do not use the website.

XX. CHANGES TO THE GENERAL TERMS AND CONDITIONS

When making changes to the General Terms and Conditions, the Supplier shall bring them to the attention of the Users by publishing them on the Supplier's Website.

If the User does not declare that he rejects the changes, he shall be deemed to be bound by them. An unregistered user expresses his/her disagreement with the change to these General Terms and Conditions by discontinuing the use of the services for unregistered users under these General Terms and Conditions provided through the website.